First-time purchasers are required to register to ensure we can manage your order accurately and keep a record of your past purchased items for your convenience. This will make future orders faster and easier. Rest assured, your payment information will not be stored. Once registered, you can simply log in with your credentials to complete future transactions quickly – you will only need to register once.
For individual purchasing, a personal credit card or digital gift card can be used for payment. All major credit cards are accepted. For group or department purchasing, an invoice will be provided. The business unit and department number are required at the time the order is placed.
All items on the Pointcore Store are already offered at specialty discount prices! Additional discounts are not available, except for quantity price breaks where applicable.
No, payroll deduction is not currently available.
Due to the custom nature of our products, refunds are not available. However, exchanges may be possible – for example, in the case of a sizing issue. To request an exchange, please contact the Pointcore Store team at orders@pointcore.com within 10 business days of receiving your order, and we’ll be happy to assist the best we can. To help prevent issues, please carefully review the size charts and your order summary before submitting any purchases.
If an item is damaged during shipping, please email the Pointcore Store team at orders@pointcore.com within 10 days of delivery so we can assist you.
At this time, no shipping options are available. All orders will be available for pickup every Tuesday and Thursday at the Franciscan Prairie Building (FPB) between 1-2 pm. Please visit the Order Pickup page for more details.
We apologize for any inconvenience. Ship-to-home options will be available soon!
For in-stock items, processing and delivery to FPB for pickup typically take about 5-7 days. You will receive an email notification when your order is ready, then you can plan to pickup your order at the next available pickup date that works for you. For out-of-stock items, please allow 2-3 weeks for production and delivery.
At this time, all orders will be available for pickup every Tuesday and Thursday at the Franciscan Prairie Building (FPB) between 1-2 pm. Please wait until you receive an email notification that your order is ready, then you can plan to pickup your order at the next available pickup date that works best for you.
For more information about picking up purchases, please visit the Order Pickup page for more details.
A group order is designed for departments or teams looking to place large orders of Pointcore branded items for events, special occasions or an entire department's needs. When placing a group order, the Pointcore Store team works directly with you to deliver a personalized experience, ensuring your order perfectly suits your specific group needs.
Please use the Group Order Form to submit your request. A member of the Pointcore Store team will then contact you within 48 hours to assist with your order and discuss further details.
The timing for a group order will vary by item and request. Once a Group Order Form is submitted, a member of the Pointcore Store team will contact you within 48 hours to assist with timing.
Yes, the Pointcore Store team is happy to help your department or team find an item that aligns with your vision while adhering to Pointcore’s brand standards. We offer a variety of options at different price points to meet your needs. Simply submit your request through the Group Order Form and a member of our team will contact you within 48 hours to assist with your special request.