All orders are shipped via USPS once per week. Due to fulfillment timelines, orders placed on shipping days will be shipped the following week. Once your order ships, tracking will be provided on your shipping confirmation email.
Order pickup is available every Tuesday at the Franciscan Prairie Building (FPB) between 1-2 pm. If you order close to the pickup time, there may be a delay fulfilling your order until the following pickup date. FPB's address is:
5901 W War Memorial Dr
Order pickup is available every Thursday at the Hamilton Square Building between 1-2 pm. Pickup will be in the main break room on the lobby/street level. If you order close to the pickup time, there may be a delay fulfilling your order until the following pickup date. The building address is:
300 Hamilton BlvdIf you have questions or need further assistance, please contact us:
(800) 383-1717Due to the custom nature of our products, refunds are not available. However, exchanges may be possible – for example, in the case of a sizing issue. To request an exchange, please contact the Pointcore Store team at orders@pointcore.com within 10 business days of receiving your order, and we’ll be happy to assist the best we can. To help prevent issues, please carefully review the size charts and your order summary before submitting any purchases.